FAQ

Frequently Asked Questions

We know that shopping for sensory tools and toys for your child can come with lots of questions—because we've been there too. That's why we've put together this FAQ section to make your experience with SensorySpark as easy and reassuring as possible.

Who is SensorySpark for?

SensorySpark is for parents, caregivers, therapists, educators, and—most importantly—children with sensory needs. Whether your child is on the autism spectrum, experiences sensory processing disorder, ADHD, or just needs a little extra sensory support, our products are designed with care to meet a wide range of needs.

What makes SensorySpark products different?

Every product in our store is handpicked or custom-designed by our founder, Vong Martinez—a special needs parent who truly understands what works and what doesn’t. We focus on safe, engaging, high-quality sensory tools that inspire confidence, calm, and creativity. We don’t just sell toys—we offer tools for growth and development, grounded in real-life experience.

Are your products safe for children?

Yes! All of our products are tested to meet safety standards and are made from non-toxic, kid-safe materials. We always recommend adult supervision, especially with younger children or those who tend to mouth toys, but rest assured that safety is our top priority.

How long will my order take to arrive?

Most orders are processed within 1–2 business days. Shipping times vary based on your location, but standard delivery usually takes 5–10 business days. You’ll receive tracking information via email as soon as your order ships. We do our best to get your sensory tools to you as quickly as possible!

Do you ship internationally?

Yes, we offer international shipping! Rates and delivery times vary depending on the country. International orders may be subject to customs or import fees based on your local regulations, so please check with your customs office for more details.

What is your return policy?

We stand behind every product we sell. If something isn’t right, please contact us within 30 days of receiving your order. We accept returns on unused, unopened items and will work with you to make it right—whether that means a replacement, exchange, or refund. Your happiness (and your child’s) means everything to us.

Can I contact someone for help choosing the right product?

Absolutely! Our team is here to help. If you have questions about what product might be best for your child’s needs, feel free to email us at info@sensoryspark.org and we’ll be happy to offer personal recommendations. You're not just shopping—you’re joining a community that cares.

How can I stay updated on new products and special offers?

Join our family! Sign up for our newsletter at the bottom of this page to receive updates, helpful tips, and exclusive offers. You can also follow us on Instagram and Facebook to stay connected.

💙 Thank you for supporting a small business with a big heart.

Every order helps us spread more light, love, and sensory joy to children around the world.